Rob's Blog
A Vodafone update - still down
07th Mar 2007 16:03
After wasting half my day talking to Vodafone they told me to go to the Vodafone shop in Taunton to get a new sim card, or to wait 3 days for them to post me one. Just to confirm that it wasn't just me experiencing problems.
I, very unhappily, told them I would go and collect a sim card tomorrow.
Then I found three other people who didn't have any incoming calls going to Vodafone. Hmmm... so that pretty much rules out the 'just me' theory.
IÂ called back Vodafone, went through most of the checks that we did this morning (what the hell is the point of having notes on the account if people do everything again anyway?!) and then was told they'd check the local stations.
"Oh, yes. It looks like a local station is down and not accepting calls. It wasn't on our noticeboard. I'd better scramble an engineer. He'll sort it out with 72 (!!!) hours and they'll phone you back."
Now, the thing that makes me worried about this is:
Why on Earth does Vodafone need me to tell them that they have a technical fault? Where on earth was their massive red warning that should flag up when their system can see that they have lost an entire section of their network capability?
