Rob's Blog
Vodafone still down (VF-Llandaff to blame)
12th Mar 2007 17:03
Well... at least Vodafone are acknowledging there is a genuine problem. I phoned up this morning and was told erroneously that the issue was resolved. I phoned up again half an hour later and discovered it definitely wasn't.
It's now been a week without incoming calls. I've been compensated £20 for the inconvenience. C'mon Vodafone, sort it out..! This stopped being funny quite some time ago.
Dear Mr Swan,
I am e-mailing you as per your request in regards to the conversation we had on the 12th March.
I can confirm that since you reported the problem to us on the 7th March there have been network problems with the switch site your handset is using (VF-Llandaff) that have been acknowleged and is being worked on however at this moment in time there is no fixed time limit.
The problem with this particular site is that customers may have problems recieving calls and will either direct to voicemail or there is an automated message advising that the handset is currently unavailable.
We do appologise for any inconvenience this may have cause you.
Jennifer Holborow
(Vodafone customer Services)
