Rob's Blog
Shock news: Vodafone closed our original complaint and required we open a new one today
20th Mar 2007 17:03
We still can't receive incoming phone calls in the local area. It's been two weeks. Apparently it had nothing to do with the Llandaff switch... thinking about it now - that should have been obvious. The switch is connected to the number and not the geographical location - if it was my switch that was broken then my phone also wouldn't work when I left Somerset. Which it does.
I spoke to Vodafone again today (I was promised an email, but I'm dubious I'll ever get it)...they closed the original complaint. Nothing is working. It's been 2 solid weeks.
Great. They - yet again - closed the complaint without any form of follow up. Having re-read my contract:
We will be liable to you if our negligence causes death or personal injury. In all other circumstances, we will not be liable for loss of profits or revenue, loss of use, lost business or missed opportunities, or for any loss or damage that is indirect and/or was not reasonably foreseeable at the time this Agreement was entered into.
I'm starting to wonder if beating myself to death whilst listening to their 20-second-hold-music loop would be a successful way or martyring myself for the cause?
