Rob's Blog
Vodafone admits ‘lying’ to customers
21st Mar 2007 09:03
Well.. after
not receiving the email that I was promised yesterday to confirm that the new ticket had been submitted I thought I'd better call back this morning to check. I got the following email as confirmation:
Hi this is sam from customer service at Vodafone I can now confirm that the landaus switching centre is down and you are in the area which this covers which unable you to receive incoming calls I can only apologise for the other advisors that did not report this in the correct was and for the trouble this has caused.Thankyou for your call
samantha plant
customer account manager
holditch
The complaint I phoned in yesterday was logged in my notes but
not sent to the technical team. What a surprise. However, I was informed that the VF-LLANDAFF switch (aka 'landaus') was still broken, and the engineers are on their way to fix it. Again.
Apparently the switch is
not linked to your phone number (as I was told), but is in fact dependent on the location. This is "definitely" the reason why everyone in the area is unable to receive incoming calls.
Sam very kindly acknowledged on the phone that I was "lied to" (her own words) by Vodafone customer services the previous day and that the problem with the switch probably affected "more like thousands" of people.
The saga continues...
